Effective Date: 2.10.2024
At Gateway Premium, we are committed to protecting the privacy and security of our guests. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to ensure its protection.
1. Information We Collect
We collect personal information in the following ways:
a. Directly from Guests:
Name
Address
Email addres
s Phone number
Payment information (credit card details)
Reservation details (check-in/check-out dates, room preferences)
Identification documents (passport, driver’s license)
b. Automatically:
2. How We Use Your Information
We use the collected information for the following purposes:
To process and manage your reservations
To provide and improve our services
To communicate with you regarding your stay, special offers, and promotions
To comply with legal requirements and prevent fraud
To personalize your experience at our hotel
For internal analysis and research
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service providers (e.g., payment processors, IT support)
Business partners (e.g., travel agencies, booking platforms)
Legal authorities, if required by law or in response to legal processes
Affiliates and subsidiaries within our corporate group
4. Data Security
We implement a variety of security measures to protect your personal information, including:
Encryption of sensitive data
Secure access controls
Regular security audits
Staff training on data protection
5. Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you. Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Objection: You can object to the processing of your personal information for certain purposes.
To exercise any of these rights, please contact us at info@gatewaypremium.in
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Gateway Premium